New Customer Experience
We have introduced a new Liberty My Account web portal.
Community Information
Drought Update
On July 31, 2023, Liberty Utilities (Apple Valley Ranchos Water) Corp. filed Advice Letter 276-W with the California Public Utilities Commission (CPUC) to deactivate Stage 2 and activate Stage 1 in its Schedule No. 14.1 Water Shortage Contingency Plan with Voluntary Reductions for its service areas, including Apple Valley and Yermo.
On March 23, 2023, Governor Newsom signed Executive Order N-5-23 to reflect the current state of California’s water supply. Executive Order N-5-23 modified the 2022 drought Executive Order N-7-22. The modifications included ending the 15 – 20% water use reduction and ending the requirement to implement Stage 2 of water shortage contingency plans. The modifications did not remove the prohibition on wasteful water use and the ban of watering decorative grass in the CII sector (commercial, industrial, and institutional areas). To review Schedule No. 14.1 and recommended voluntary conservation efforts for Stage 1 and for the full list of prohibited water waste uses please visit the Drought page.
Visit Our New Kids' Corner!
Looking for fun, educational resources to engage your children and help them learn? Visit our new Kids' Corner webpage for a variety of videos and activities that will help your children learn more about your electric, gas, water, and wastewater service.
Visit the West Region Newsroom
Your home for stories, news, and information from Liberty's West Region.
Join our online customer panel!
Liberty invites you to join its online Customer Advisory Panel, Liberty Listens. This is a panel consisting of customers who are interested in providing feedback through online surveys. By joining the panel and participating in surveys, you will help us better understand our customers’ needs and expectations so we can continue to improve the service we provide.
Notice of Water Shortage Contingency Plan and Public Meeting
Statement on behalf of Greg Sorensen, Liberty’s West Region President
“On behalf of our team of dedicated professionals who take great pride in providing safe water and reliable service in Apple Valley, we appreciate the Judge’s tentative statement of decision that rejects the Town’s attempt to take the water system by eminent domain. The ruling confirms that Liberty has operated transparently and in the best interest of the community, and that the Town’s lawsuit will be dismissed.
Liberty is proud of our record providing safe and reliable water service in Apple Valley, and we look forward to being a trusted water provider today and for future generations. We are focused on a path forward and remain committed to strengthening relationships and trust with customers and community leaders.”
-Greg Sorensen, West Region President
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Safety
Safe and reliable service is our top priority. Find out how to stay safe this season.
Assistance Programs
Learn more about the assistance programs we offer that may be available to you.
Emergencies
For emergencies call 800-481-9190
We strive to provide reliable service, but emergencies can happen at any time. Keep track of outages and learn what to do in an emergency.
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