When the power goes out, it can last for minutes, hours, or sometimes even days. The outage can disrupt communications, water, transportation, stores, banks, and other services. It can also impact your lighting, heating, cooling, food, and medical needs.
Preparing for outages before they occur can help reduce discomfort when the power goes out. Follow the tips below to help you and your family prepare for outages:
Source: Red Cross
Liberty crews work year-round to prevent outages, but outages may still occur. Outages may be planned in advance for crews to upgrade infrastructure, or they may be unplanned as a result of a car accident, storm, animal contact, or other reasons.
While our crews work to restore power as quickly and as safely as possible, there are some steps you can take to help reduce damage and discomfort during an outage.
When power has been restored, please conserve electricity in the first couple hours to prevent further outages.
Liberty makes every effort to provide safe and reliable electric service to our customers. However, if you believe an electrical event such as a power surge caused damage to your home and/or any electrical appliances, please file a claim with Liberty. Liberty will review and research each claim which takes six to eight weeks. If you have any questions you may contact our Claims Representitive, Theresa Faegre at 530-543-5214 or email email@example.com.
For Claims related to the Mountain View Fire event, please call Toll Free: (888) 820-8393.
Please call us at 1-800-782-2506 if you have life-sustaining medical equipment in your home.