Although we are committed to providing you with the most reliable service possible, events that are beyond our control sometimes occur. Everything from weather, animals and emergencies can trigger a power outage. Some outages are planned in advance when crews need to perform upgrades and repairs.
Car accidents, lightning, high winds, winter storms—whatever the cause, we do our best to restore power as quickly as possible.
Here are steps you can take to reduce damage and discomfort during an outage:
When power has been restored, please conserve electricity in the first hours to prevent further outages on your lines. Bring up the temperature in one room of the house or in one heating zone, if you have electric space heating. We ask that you not use electric stoves and clothes dryers in the first hour after restoration.
Liberty Utilities makes every effort to ensure the safe and reliable distribution of power to our customers. However, if you believe an electrical event such as a power surge caused damage to your home and/or any electrical appliances, please file a claim with Liberty Utilities. Liberty will review and research each claim which takes six to eight weeks. If you have any questions you may contact our Claims Representitive, Theresa Faegre at 530-543-5214 or email firstname.lastname@example.org.
For Claims related to the Mountain View Fire event, please call Toll Free: (888) 820-8393.
Please call us if you have life sustaining equipment in your home.