New Customer Experience
What can you do with the right tools?
Find out with Liberty’s My Account website or mobile app customer portal. Take advantage of a variety of tools to personalize your account experience and choose what best suits your needs.
With Liberty’s My Account, you can…
Choose how and when to receive account notifications from us, such as when your bill is available, a payment is due, or for updates during an outage.
In the event of an outage, stay informed with our outage map and email or text notifications.
You do not have to log in to My Account to access and use the outage map.
See your usage history with easy-to-read graphs, which may help you better manage your energy usage to save on your next bill.
My Account Helpful Instructions
How to Enable Account Notifications
Frequently Asked Questions
To enroll in paperless billing or automatic payments, you will need to sign up for My Account. These are two of the many benefits offered through our customer portal. You will need your account number to do so.
You can still make one-time payments through KUBRA EZ-PAY, even if you choose not to sign up for My Account.
The new My Account portal will build history, starting with your October 2023 bill.
Our Budget Billing program will run as it does today with a settle-up at 12 months. The only change with our new system is that there will also be a review at six months.
At present the mobile app will be available on smartphones only. However, you will be able to access the My Account web portal via your tablet’s internet browser, just as you do on a computer.
The supported web browsers include the latest Chrome, Firefox, Edge, Safari mobile, Chrome mobile.
For mobile OS devices (Apple and Google approved devices only): iOS and Android.
Please reach out to your provider directly. Your new account number is printed on your most recent Liberty bill.