Trouble paying your bill?
Our experienced Customer Service Representatives are ready to help you get your service started, help you pay a bill, or answer questions about your Liberty services.
Customer Collections have Resumed
Customer protections that have been in place since March 2020 due to COVID-19 have ended. Reminder notices, collection activity, and late charges have resumed for customers delinquent on their bills.
For assistance with your account please contact our office at (800) 782-2506.
New Construction or Modifying Existing Electric Service
If you are building a new home/business or upgrading and/or changing your electric service panel, you will need to submit an application through our online portal.
Join our online customer panel!
Liberty invites you to join its online Customer Advisory Panel, Liberty Listens. This is a panel consisting of customers who are interested in providing feedback through online surveys. By joining the panel and participating in surveys, you will help us better understand our customers’ needs and expectations so we can continue to improve the service we provide.
Mountain View Fire Resources
On November 17, 2020, Liberty first received reports of a fire in Walker and quickly de-energized the grid in the communities of Walker and Coleville to mitigate any larger public safety risk. As of November 22, power was restored to those impacted customers who were able to take service.
Tahoe/Sierra Customers: Customer Walk-In Centers remain closed
For the health and safety of our communities, we are closing our walk-in customer service centers until further notice. Customers can continue to access drop boxes at our walk-in locations. Our customer service teams are also available to take your calls. We recognize that many of our customers are experiencing financial uncertainty. If you are facing a potential hardship, we urge you to call us to discuss payment options and available assistance. We are here to help.
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For emergencies call 1-844-245-6868
We strive to provide reliable service, but emergencies can happen at any time. Keep track of outages and learn what to do in an emergency.
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