Getting Started

Find out more about California’s financial assistance programs and how you can apply.

Customer Assistance Program

The Customer Assistance Program (CAP) offers income-qualified customers a $8.17 per month discount on their water bill.

Please download and complete the fillable application on your computer and email  to us at dlcaavrcustomerservice@libertyutilities.com for processing.

 

 

 

CAP English Application

CAP Español Application    

Military Relief Program

The purpose of this program is to implement the California Families Financial Relief Act of 2005. This act provides water utility services shut-off protection for a 180 day period to families of service members who are called to active duty.

A qualifying household is a residential household for which the income is reduced because the customer of record, the spouse of the customer of record or the registered domestic partner of the customer of record, as defined by Section 297.5 of the Family code, is a service member called to full time active military service by the President of the United States or the Governor of the State during the time of declared national or state emergency or war.

For further information, please call our office 760-247-6484.

Arrearage Payment Program

The State of California established the Water and Wastewater Arrearage Payment Program to help customers with past-due water bill balances incurred between March 4, 2020 and June 15, 2021. Credits are being provided through the program with funding from the State Water Resources Control Board.

Customer Letter (English)

Customer Letter (Español)

FAQs

FAQs (Español)

Housing is Key

If you need help paying for past due rent or utilities, you may be eligible for the CA COVID-19 Rent Relief program. Check eligibility and apply for immediate relief by calling 833-430-2122 or click the button below.

 

 

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Low-Income Household Water Assistance Program (LIHWAP)

The Low-Income Household Water Assistance Program (LIHWAP) is a temporary emergency program to help low-income families pay overdue water bills. Check eligibility and apply for this program at the button below.

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