Sometimes life happens, and not in the way you intended. If you find yourself with unexpected expenses and need help paying your utility bill, we’re here for you. Learn more about California's financial assistance programs and how you can apply.
The Customer Assistance Program (CAP) offers income-qualified customers a $10.00 per month discount on their water bill.
Please download and complete the fillable application on your computer and email to us at dlcaavrcustomerservice@libertyutilities.com for processing.
The purpose of this program is to implement the California Families Financial Relief Act of 2005. This act provides water utility services shut-off protection for a 180 day period to families of service members who are called to active duty.
A qualifying household is a residential household for which the income is reduced because the customer of record, the spouse of the customer of record or the registered domestic partner of the customer of record, as defined by Section 297.5 of the Family code, is a service member called to full time active military service by the President of the United States or the Governor of the State during the time of declared national or state emergency or war.
For further information, please call our office 800-481-9190.
The State of California established the Water and Wastewater Arrearage Payment Program to help customers with past-due water bill balances incurred between March 4, 2020 and June 15, 2021. Credits are being provided through the program with funding from the State Water Resources Control Board.
California’s Low Income Household Water Assistance Program (LIHWAP) provides critical financial assistance to households struggling to make ends meet.Through LIHWAP, eligible low-income households can receive one-time financial help to pay current or past due water or sewer bills. Find out if you qualify at the button below.