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New Customer Experience

Welcome to My Account

Liberty has introduced a new and improved My Account self-service portal. This platform provides easy online access to account information, usage information and billing and payment options. Register today!


My Account Login / Sign Up


With My Account, you can:

  • View and pay your bill online.
  • Choose your account notification preferences – email or text message – and when you want to receive them.
  • Sign up for paperless billing to view and pay your bills securely online.
  • Set up automatic payments using your bank account, so you don’t have to worry about missing a payment.
  • View your usage with easy-to-read graphs, helping you better manage your usage.

Sample Bill

Alongside the launch of My Account, we introduced a new, easier-to-read bill. The new bill has an enhanced usage graph and key information that is easier to find.

View Sample Bill

Frequently Asked Questions

  • To enroll in paperless billing or automatic payments, you will need to sign up for My Account. These are two of the many benefits offered through our customer portal. You will need your account number to do so.

  • You can still make one-time payments through KUBRA EZ-PAY, even if you choose not to sign up for My Account.

  • You are not required to sign up for My Account to receive paperless bills.

  • The My Account system will build history, starting with your May 2023 bill.

  • At present the mobile app will be available on smartphones only. However, you will be able to access the My Account web portal via your tablet’s internet browser, just as you do on a computer.

  • The supported web browsers include the latest Chrome, Firefox, Edge, Safari mobile, and Chrome mobile.

    For mobile OS devices (Apple and Google approved devices only): iOS and Android.

  • Please reach out to your provider directly.Your new account number is printed on your most recent Liberty bill. 

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