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Financial Assistance

Need help paying your utility bills? We’re here to help.

We have financial assistance options that may be available to you.



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Trouble paying your bill?

Our experienced Customer Service Representatives are ready to help you get your service started, help you pay a bill, or answer questions about your Liberty services.

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Community Information

New Construction or Modifying Existing Electric Service

If you are building a new home/business or upgrading and/or changing your electric service panel, you will need to submit an application through our online portal. 

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Visit Our New Kids' Corner!

Looking for fun, educational resources to engage your children and help them learn? Visit our new Kids' Corner webpage for a variety of videos and activities that will help your children learn more about your electric, gas, water, and wastewater service. 

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Visit the West Region Newsroom

Your home for stories, news, and information from Liberty's West Region.

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Customer Collections have Resumed

Customer protections that have been in place since March 2020 due to COVID-19 have ended. Reminder notices, collection activity, and late charges have resumed for customers delinquent on their bills.

For assistance with your account please contact our office at (800) 782-2506.

Join our online customer panel!

Liberty invites you to join its online Customer Advisory Panel, Liberty Listens. This is a panel consisting of customers who are interested in providing feedback through online surveys. By joining the panel and participating in surveys, you will help us better understand our customers’ needs and expectations so we can continue to improve the service we provide.

Sign-Up Today

Mountain View Fire Resources

On November 17, 2020, Liberty first received reports of a fire in Walker and quickly de-energized the grid in the communities of Walker and Coleville to mitigate any larger public safety risk. As of November 22, power was restored to those impacted customers who were able to take service.

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North Lake Customers: Customer walk-in center remains closed

For the health and safety of our communities, our walk-in center in Tahoe Vista remains closed until further notice. Customers can continue to access the  drop box at our walk-in location. Our South Lake Tahoe walk-in center is open and our customer service teams are available to take your calls. We recognize that many of our customers are experiencing financial uncertainty. If you are facing a potential hardship, we urge you to call us to discuss payment options and available assistance. We are here to help.

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New Customer Experience
New Customer Experience
We have introduced a new Liberty My Account web portal. 

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Safe and reliable service is our top priority. Find out how to stay safe this season.

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Assistance Programs
Assistance Programs

Learn more about the assistance programs we offer that may be available to you.

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For emergencies call  1-844-245-6868

We strive to provide reliable service, but emergencies can happen at any time. Keep track of outages and learn what to do in an emergency.

What To Do  

We Are Social

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General Inquiries and Service Hours