• At Liberty Utilities, we are dedicated to providing our customers with safe and reliable water.  Because we care about our customers, we want to provide you with troubleshooting tips and helpful information about your water.  In addition, we pride ourselves in our transparency by providing you with reports that provide you with relevant information on our operation and your water quality.  

    View Reports  

  • Proper Disposal of Chemicals, Medications and Disposables

    Chemicals and medications are difficult and costly to remove during the wastewater treatment process. Some of them cannot be removed and end up back in streams and groundwater. It is important to properly dispose of the items below.


    Medications:

    Unused medications shouldn’t be kept where they might be abused, but flushing them down the drain is not a good option. By flushing them, they dissolve and become very hard to remove from the water, introducing the chemicals back into the environment. They also have the potential to create drug-resistant viruses and bacteria. The FDA recommends crushing unused medications up with small-grained waste and throwing it in the trash.


    Household chemicals:

    Like medications, these chemicals are very hard to remove during the wastewater treatment process. Many also have the potential to corrode your pipes. Check the instructions on the back of the container to find out how to best dispose of chemicals. Also check with your local county for hazardous chemical collection dates.


    Bathroom Wipes:

    Bathroom wipes — those thick, moist towelettes — are advertised as flushable and can, in fact, be flushed down the toilet. Once in the sewer system, however, studies have found they don’t break down. Instead they contribute to clogs in the pipes and pumps, requiring costly repairs. Other clogging culprits include baby wipes, paper towels, make-up removing towels, disinfecting wipes, and feminine products. These should all be disposed of in the trash.

     

  • Kid in water

    Water is fun, but can be dangerous. It’s important to follow water safety practices while around water. That includes in the house or while enjoying a pool, lake, river or stream. Here are some good practices for water safety:

    • Always watch children around any source of water.It only takes a minute of having your back turned for an accident to happen. When watching kids around water, put distractions, such as cell phones and books, out of easy reach to ensure they have your full attention. You will not always be able to hear a drowning accident.
    • Don’t have standing water around for children to fall into. Empty tubs, wading pools, buckets and containers of liquid once you are done using them.
    • Keep toilet lids and bathroom doors closed with child locks.
    • Install a fence around your pool and keep the gate locked.
    • Learn CPR. It could save a life.

    For more information on children and water safety, contact your local county.

  • FOG stands for FATS, OILS, and GREASE. They hide in many places like baked goods and pastries, lard, butter, cream-based sauces, dairy, and gravy. Oils are fat in its liquid form, found in vegetable oils, margarine, and salad dressing. This also includes motor oil. Greases are made of meat drippings, greasy foods, etc.

    Why is F.O.G. bad?

    When fats, oils and greases enter the wastewater or septic system, they cool, solidify and stick onto the sides of the pipe. Over time, more layers build until the line is completely blocked, causing backup which can lead to clogged drains and toilets, raw sewage backing up into your home and environment, expensive clean up, repairs and replacements, unpleasant odors and potential public health risks.

    What should you do?

    • Pour cooled grease into a container with a lid, like an old jar or yogurt tub and throw it in the trash.
    • Use a paper towel to wipe the rest of the grease or oil from cookware and bakeware.
    • Scrape all food scraps into the trash.
    • Use a strainer in the sink to collect excess food particles.
    • Encourage your neighbors to do the same.
  • On Aug. 23, 2019, the State Water Board updated state guidelines that lower the current notification levels to 5.1 PPT for Perfluorooctanoic Acid (PFOA) and 6.5 PPT for Perfluorooctane Sulfonate (PFOS). The response levels for PFOA and PFOS remain at 70 PPT for the total combined concentration of the two constituents. Under Assembly Bill 756, which was signed by Gov. Newsom in July 2019, all public water systems are required to monitor for PFOA and PFOS and report the results of the tests to the public.

    • Notification levels are a nonregulatory, precautionary health-based measure for concentrations in drinking water that warrant notification and further monitoring and assessment. Water providers are required to report detections above the notification levels to their governing boards and the State Water Board.
    • Response levels are nonregulatory, precautionary health-based measures that are set higher than notification levels and represent a recommended level that water systems consider taking a water source out of service or provide treatment if that option is available to them.

     

    Liberty Utilities takes great pride in providing quality, reliable water to our customers and will continue to do what’s necessary to ensure our water always meets quality and safety standards, which are established to protect public health.

    For more information on water quality, customers are encouraged to review their annual Consumer Confidence Reports or call 1-800-782-2506

     

  • Providing customers with safe, quality drinking water is a top priority for Liberty Utilities. We regularly monitor and test to provide our customers drinking water that meets all state and federal quality standards. Our water is thoroughly tested by independent laboratories, and data is provided to the State of California to verify compliance with all applicable safety regulations.

    We have proactively taken one of our four local wells out of service after recent testing detected the presence of Perfluorooctanoic Acid (PFOA) and Perfluorooctane Sulfonate (PFOS) in the groundwater extracted from Well 28B serving customers in our Bellflower/Norwalk System.

    Initial tests conducted at the well site confirmed that the combined concentration of PFOA and PFOS did not exceed California’s newly established Response Level of 70 ppt. However, because tests conducted during the third quarter of 2019 averaged a combined concentration of 71 ppt, Liberty Utilities has taken immediate action to remove Well 28B from production and notify city representatives.

     

    What You Need To Know

    The water delivered to customers in these communities has and continues to meet all quality and safety standards, which are established to protect public health.

     

    PFOA and PFOS are fluorinated organic chemicals that have been used in the making of domestic products such as carpets, cookware and other products that are resistant to water, grease or stains. PFOA and PFOS have also been used for suppressing fires, primarily at airfields and military bases.

    In May 2016, the California State Water Resources Control Board (SWRCB) updated state guidelines to establish a new Response Level of 70 ppt for the total combined concentration of the two constituents.

    If you have questions about this notification or want to learn more about PFOA and PFOS, please visit LibertyUtilities.com or call one of our dedicated water quality professionals at 562-923-0177. 

     

    Sincerely,

     

    Frank Heldman

    Director of Operations

    Liberty Utilities

     

  • Planting a tree? Installing a fence? Planning a home improvement? Call 811.

    Did you know it’s the law to make this call? Electric power lines, natural gas pipelines, water pipes, communications lines, and other utility services can be within a few feet of the ground ’s surface. Not knowing where they are can result in personal injury, property damage, and neighborhood service interruptions. Even a small dent or a scrape can cause damage, resulting in a leak or service-wide disruptions.

    Learn More   

     

  • Floods are the most common natural disaster in the United States. While flooding can cause significant property damage, flash floods form quickly and can become very dangerous and even life-threatening. A flash flood is the rapid flooding of low-lying areas such as washes, rivers and streams.

    Flash floods can occur when there is heavy rain upstream or large amounts of meltwater from snow and ice in high regions. It is important to have a basic knowledge of flash flooding.

    • Don’t drive. Turn around.
    • Find out the risk of a flash flood in your area, including increased seasonal risks.
    • Be aware of streams, drainage channels, canyons, washes, and other areas where water passes. Flash floods can develop even when there are no visible clouds in the sky.
    • Do not walk through moving water if possible. If you must, walk at an angle to the stream flow. Do not walk directly with the flow, or directly perpendicular to it. Move to the side as soon as you can.
    • Do not drive into flooded areas, even if you think the water looks shallow. Depths can be tricky to judge and swift moving water can lift a car, truck, or SUV and carry it away with even if it is only a few feet deep.
    • If you find yourself stuck in floodwaters and can do it safely, abandon your vehicle and move to higher ground.
    • Be aware that some states have a penalty fee for having to be rescued from a flash flood in areas marked with flood warning signs.

    Be smart and stay aware of the times of the year most likely to produce flash flooding. For more information on flash floods and other safety hazards check with your local counties.

  • Have you seen purple colored water pipes in your neighborhoods and parks? Ever wonder what they are? When pipes are painted purple, it means that the water used for the feature or landscaping is actually reclaimed water, instead of potable (or drinking) water.

    Reclaimed water is not for drinking, although it is clear, odorless and safe for other purposes, like irrigation and water features.

    What is reclaimed water?

    Reclaimed water is what comes from our wastewater treatment plant after the cleaning process. Our plant uses technologies to treat and process water faster than even nature can. By using reclaimed water, communities can conserve traditional freshwater supplies for drinking and provide an environmentally responsible alternative to disposal of wastewater.

    To assure safety for other uses, reclaimed water that is used in areas where people may come in contact with it, such as for golf courses and landscape irrigation, it must meet drinking water standards for pathogens. However, it usually contains impurities that keep it from meeting other drinking water standards.

     

  • Fire fighters or police officers are often the first to arrive at a public safety emergency. These first responders are most likely to encounter the potential hazards of isolated flood hazards, road collapse or sewage spills. In an effort to help prepare first responders for situations they may encounter, Liberty Utilities meets and provides local responders with valuable information annually.