How to Establish Water Service

Please Note: Liberty Utilities requires 24- hour notice to start water service

In order to establish service with Liberty Utilities we ask that you complete an application for service. Applications for new service can be completed over the phone by calling Customer Service at  800-481-9190 or by completing an application at our location listed below. 

Each individual on an application will be required to prove identification including their social security number and driver license number. Customers who are not able to provide a social security number or driver license number will need to provide two forms of identification (one must be a photo identification) from the list below: 

• Valid Driver's License 
• State Identification Card
• Valid Passport 
• Work Stub (current)
• U.S. Military Id
• Federal or State Tax Filing (recent filing)
• Social Security Card
• Employment Photo ID
• Birth Certificate
• Social Assistance ID Card
• Certificate of Citizenship or Naturalization
• Social Assistance Award Letter
• Matrícula Consular de Alta Seguridad (MCAS) (Consular Identification Card)

If you are the property owner, we will ask that you show proof of ownership or proof of closing escrow.

If you rent the property, we ask that you show a lease/rental agreement or provide a letter of credit from a current or previous water provider. 

Deposits to establish credit for new service will be up to twice the average monthly bill. If, however, you are the property owner or a former customer in good standing, we will waive the deposit. 

Please call our Customer Service team at 800-481-9190 to request termination of service.  Please note we require a minimum of 48 hours notice. Termination requests are not accepted after 4:00 p.m. daily. Terminations cannot be requested for weekends or major holidays.

Our Customer Service team will require the following information when you call:

1. Requested date of termination
2. Service address
3. Your name and the name of the account holder
4. A phone number and mailing address where we may contact you after service is stopped

Water service will be turned off any time from 8:00 a.m. and 5:00 p.m. Please ensure that you will not be needing water service on the day of termination.

A deposit or letter of credit is required to establish water service.  The deposit or letter of credit is due the day services are established.

Deposits are based on the billing history of the property. Please call our customer service department to determine the amount. If, however, the customer has had prior water service with another water utility, a letter of credit stating that one year of on time payments were made, the deposit will be waived. If the applicant has previously established good credit standing with Liberty Utilities, no deposit will be required.