Sample Bill
You’ll also notice a new, easier-to-read bill. The new bill will have an enhanced usage graph and key information will be easier to find.
New Customer Experience
Welcome to My Account
Liberty has introduced a new and improved My Account self-service portal. This platform provides easy online access to account information, usage information and billing and payment options. Register today!
With the new My Account, you can:
- View and pay your bill online.
- Choose your account notification preferences – email or text message – and when you want to receive them.
- Sign up for paperless billing to view and pay your bills securely online.
- Set up automatic payments using your bank account, so you don’t have to worry about missing a payment.
- View your usage with easy-to-read graphs, helping you better manage your usage.
Some important things to know about the transition to the new system:
- Your account number has changed with the new system. If you have bill pay set up with your bank’s online bill pay system, you will need to change it to reflect the new account number.
- Your May bill may be delayed. If this is the case, your payment due date will be adjusted to allow the standard amount of time to pay.
- Your pre-authorized payments will continue uninterrupted.
- For those who have paperless billing or are enrolled in the current My Account, please reference the table below for how we are supporting this transition:
| Scenario | Transition |
| Paperless Billing Customers |
Your paperless billing will continue uninterrupted. You may set up a new My Account profile to manage your account and monitor your usage. To complete the setup of your new My Account profile, go to Libertyenergyandwater.com and select your state and community from the drop-down menus. Click “Enter.” Select My Account Log in/Sign Up. Then select the “Don’t have a My Account? Register” hyperlink. Follow the prompts to complete registration. |
| Current My Account Customers |
On May 8 we retired our current My Account service to launch a new and improved My Account experience. If you were enrolled in the previous My Account system, you will be required to set up a new profile on our new My Account system: Go to Libertyenergyandwater.com and select your state and community from the drop-down menus. Click “Enter”. Select “My Account Log in/Sign Up.” Then select the “Don’t have a My Account? Register” hyperlink. Follow the prompts to complete registration. |
Frequently Asked Questions
Account numbers changed on May 8 – how can I find my new account number?
Your new account number will be located on your first Liberty bill received after May 8.
You will also be able to find your new account number by using our account number look-up tool – enter your old account number to find your new number. This number can be used to sign up for My Account and update your automatic payments made through your bank account.
With my account number changing, am I required to change anything for the recurring payment already set up through my bank account?
If you have automatic payments set up through your bank’s online payment service, you will need to log into that service after you receive your May bill to edit the payee information for Liberty and enter your new account number. You can do this once you have received your new account number or by using our new account number look-up tool. You will need to input your old account number in order to retrieve your new account number.
I currently have paperless billing. How will this change affect my paperless account?
You will still be enrolled in paperless billing. To take advantage of our new My Account self-service portal, you will be required to register as a new user. Note: You will not see any bills in My Account until your first bill is rendered after May 8, 2023.
I currently have pre-authorized payments with Liberty. How will this change affect my pre-authorized payments?
Your pre-authorized payments will continue uninterrupted.
I was enrolled in the previous My Account system - What has changed for me?
The previous My Account service has been retired. We hope you’ll sign up for the new My Account and enjoy an improved customer experience. You will need to register as a new user. Your existing login information will not work with the new system.
If I want to enroll in paperless billing or automatic payments, what do I need to do?
To enroll in paperless billing or automatic payments, you will need to sign up for My Account. These are two of the many benefits offered through our new customer portal. You will need your new account number to do so, which will be included on your May bill.
Can I make a one-time payment if I am not registered for My Account?
You can still make one-time payments through KUBRA EZ-PAY, even if you choose not to sign up for My Account.
Am I required to sign up for My Account to register for paperless billing?
You are not required to sign up for My Account to receive paperless bills.
If you were an existing paperless billing customer, you have been automatically be migrated over to paperless billing in our new system.
Is my bill history available in My Account?
The My Account system will build history going forward and you will have access to bills online beginning with your May 2023 bill.
If you are an existing paperless billing customer, you can temporarily access bills issued prior to May 2023 with your current online access.
Is your mobile app compatible with tablets?
At present the mobile app will be available on smartphones only. However, you will be able to access the My Account web portal via your tablet’s internet browser, just as you do on a computer.
Which web browsers are supported by My Account?
The supported web browsers include the latest Chrome, Firefox, Edge, Safari mobile, and Chrome mobile.
For mobile OS devices (Apple and Google approved devices only): iOS and Android.
Have any of my payment options changed or gone away with the launch of My Account?
At this time, the only existing payment option impacted by My Account will be the “PayNearMe” service supported across some of our service areas, which will be retired when My Account launches. For a full list of current options, check out the Payment Options page.