Paying Your Bill

We offer many different ways to make payments. While most of the ways are free, some do incur a small processing fee. We do not profit from this fee.

Explore the two different options below to help you find the best and most convenient way for you to pay your bill. 

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Payment Vendor Change

As of October 16, 2020, Liberty Utilities has switched payment vendors for one-time online or phone payments. Please note: you may need to update your website bookmarks or favorites to Liberty’s new payment vendor portal. If you have any questions, please call our Customer Care Representatives for assistance.

How Would You Like to Pay?



    • Pay by credit or debit card. American Express is now accepted.
      Go to Payment Site

    • Using our automated Interactive Voice Response (“IVR”) phone system, you can pay with your debit or credit.  Liberty Utilities Customer Service. 1-800-727-5987
    • Pay by electronic check. A $1.75 convenience fee will be charged by our third-party provider. 
      Go to Payment Site
    • Mail your payment : PO Box 6004, Artesia, CA 90702-6004
    • Pay in Person: Liberty Utilities Walk - in Centers:

    Primary Walk-in Center

    Customer Service Hours

    9750 Washburn Road Downey, CA 90241
    Walk-in
    Mon - Fri 8:00 AM - 5:00 PM
    Phones
    Mon - Fri 8:00 AM - 5:00 PM

    • Drop Box:
      Liberty Utilities has a drop box located at the front of the building by the front door for after-hours payments.  Payments placed in the drop box are opened every morning after 8:00 am. Any payments made after 8:00 am will be posted the following business day.
    • Enroll in EasyPay:
      Liberty Utilities is glad to offer "EasyPay". The amount of your bill will be paid by automatic deduction from your checking account on the date before your bill becomes delinquent. You will continue to receive a statement, with the wording “DO NOT PAY”. You are encouraged to carefully review your statement for accuracy. 
      To sign up, please print out the EasyPay sign-up form below and bring it to the Liberty Utilities office, or mail it to: PO Box 6004, Artesia, CA 90702-6004
      Download Form
    • Authorized payment agents: 7-Eleven only
      You can now make a payment on your current bi-monthly bill at any participating 7-Eleven locations. You will need to take your current billing stub with you in order to make a payment. A fee of $1.49 is charged.

    • Liberty Utilities Walk - in Centers:

      Primary Walk-in Center

      Customer Service Hours

      9750 Washburn Road Downey, CA 90241
      Walk-in
      Mon - Fri 8:00 AM - 5:00 PM
      Phones
      Mon - Fri 8:00 AM - 5:00 PM

Where Would You Like To Pay?



    •  Make a one-time payment with a credit card, debit card, or electronic check: $1.75 processing fee. American Express is now accepted.
      Go to Payment Site
    • Authorized payment agents: 7-Eleven only
      You can now make a payment on your current bi-monthly bill at any participating 7-Eleven locations. You will need to take your current billing stub with you in order to make a payment. A fee of $1.49 is charged.

    • Liberty Utilities Walk - in Centers:

      Primary Walk-in Center

      Customer Service Hours

      9750 Washburn Road Downey, CA 90241
      Walk-in
      Mon - Fri 8:00 AM - 5:00 PM
      Phones
      Mon - Fri 8:00 AM - 5:00 PM

    • Using our automated Interactive Voice Response (“IVR”) phone system, you can pay with your debit, credit, or by electronic check. A $1.75 convenience fee will be charged by our third-party provider.
      1-800-727-5987
    •  Mail your payment : 
      PO Box 6004, Artesia, CA 90702-6004

Things To Keep In Mind: 

  • Depending on which payment method you choose, the processing time can vary from 1-10 days. If your due date is less than ten days away, we recommend using a payment method with a faster processing time, such as paying in person or over the phone.
  • There is no maximum limit if you choose to pay at 7-Eleven location.
  • Credit, ATM Debit and checking account transactions have a $1.00 minimum and a $600 maximum payment per transaction.
    If your balance is larger than $600, you can make up to 8 separate transactions per 26 day period. You will be charged $1.75 per transaction.
  • Checks returned as non-sufficient funds (NSF) will incur a fee.
  • Note Regarding Wal-Mart Payment Centers and all other non-authorized payment centers. Only 7-Eleven is an authorized Liberty Utilities Payment Location. If you pay your Liberty Utilities bill at other payment centers, transactions will not post to your account immediately. Payment posting may take approximately three or more days after you make your payment at Wal-Mart and other payment centers. Wal-Mart and other payment centers offers this service to the public, and you may be charged a convenience fee.
  • The official payment addresses, links and partners found on this page are authorized by Liberty Utilities. Payments made through unauthorized bill pay services are not guaranteed.