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Water Payment Options - Residential - California Water - Liberty

Introducing a new Liberty My Account web portal!

This platform provides easy online access to account information and offers new self-service and payment options.

Make a Payment

*NOTE: For an optimal viewing experience, please use Google Chrome to access the new web portal.

Paying Your Bill 

Explore the options below to help you find the best and most convenient way for you to pay your bill.

With the introduction of My Account, your account number has changed. Find your new account number using our look-up tool.

How Would You Like to Pay?


  • You can make a one-time payment using a credit online by clicking here or over the phone 24/7 at 1-800-727-5987, option 2. 

    ATM Debit Card, Discover Card, Visa, Mastercard and now American Express are accepted.

  • Options for paying with your checking account:

    • Mail your payment to us
      Return the lower portion of your bill, along with a check or money order, in the envelope provided with your bill and mail it to:

      Liberty Utilities
      PO Box 60144
      City of Industry CA
      91716-0144 

      No cash, staples or paper clips please.

  • Authorized Payment Agents 
    Click the button below for a complete list of authorized payment locations near you. Please only use authorized payment agents. Paying using other services may result in delays in posting your payments. There is no fee for this service*. 

    *Important: To locate authorized payment locations that do not charge a convenience fee, within the  Biller Search box you must input Liberty Utilities and select your State from the dropdown menu. 

     Find your local payment location

     

    Liberty Walk-in Centers:

    Primary Walk-in Center

    Customer Service Hours

    9750 Washburn Road Downey, CA 90241
    Walk-in
    Mon - Fri 8:00 AM - 5:00 PM
    Phones
    Mon - Fri 8:00 AM - 5:00 PM

Where Would You Like To Pay?


  • Make a one-time payment with a credit card, debit card, or checking account
    You can make a one-time payment using a credit card, debit card or a checking account online by clicking here. ATM Debit Card, Discover Card, Visa, Mastercard and now American Express are accepted.

    Use your bank’s online bill payment service 
    Most banks and credit unions offer bill payment services to their customers. "Liberty Utilities" can be set up as a Payee in the system. Contact your financial institution for more information. 

    NOTE: If you use your bank's bill pay service, please verify they have the correct mailing address. All payments sent to the wrong location will be returned. The sender will be responsible to resend payment to the correct address, causing a delay in payments being posted in a timely manner. This could result in late fees being assessed on the customer's account. 

  • Authorized Payment Agents 
    Click the button below for a complete list of authorized payment locations near you. Please only use authorized payment agents. Paying using other services may result in delays in posting your payments. There is no fee for this service*. 

    *Important: To locate authorized payment locations that do not charge a convenience fee, within the  Biller Search box you must input Liberty Utilities and select your State from the dropdown menu. 

     Find your local payment location

     

    Liberty Walk-in Centers:

    Pay using credit or debit cards, checking account information or money orders at our Liberty customer walk-in centers. 

    Primary Walk-in Center

    Customer Service Hours

    9750 Washburn Road Downey, CA 90241
    Walk-in
    Mon - Fri 8:00 AM - 5:00 PM
    Phones
    Mon - Fri 8:00 AM - 5:00 PM

  • For security purposes, our customer service representatives are not able to take payments over the phone. Customers wishing to pay over the phone using a credit card (Visa, Mastercard, Discover & American Express) or debit card can call us 24/7 at 1-800-727-5987 and select option 2 to make a payment. You will be redirected to our secure payment line.

  • Mail your payment to us
    Return the lower portion of your bill, along with a check or money order, in the envelope provided with your bill and mail it to:

    Liberty Utilities
    PO Box 60144
    City of Industry CA
    91716-0144 

    No cash, staples or paper clips please.

Things to Keep in Mind:

Residential Customers
  • Depending on which payment method you choose, the processing time can vary from 1-10 days. If your due date is less than ten days away, we recommend using a payment method with a faster processing time, such as paying in person or over the phone.  
  • Credit, ATM Debit and checking account transactions have a $1.00 minimum and $600.00 maximum. If your balance is larger than $600, the system will accept up to 8 separate transactions per 26 day period, per account number.
  • Checks returned as non-sufficient funds (NSF) may incur a fee.
Commercial Customers
  • Depending on which payment method you choose, the processing time can vary from 1-10 days. If your due date is less than ten days away, we recommend using a payment method with a faster processing time, such as paying in person or over the phone.  
  • Credit, ATM Debit and checking account transactions have a $1.00 minimum and $1,200.00 maximum. The system will accept up to 8 separate transactions per 26 day period, per account number.
  • Checks returned as non-sufficient funds (NSF) may incur a fee.

Payment Options