Skip to main content

New Customer Experience

Welcome to My Account

Liberty has introduced a new and improved My Account self-service portal. This platform provides easy online access to account information, usage information and billing and payment options. Register today!

Register for My Account / Log in
Find your new account number

With My Account, you can:

  • View and pay your bill online.
  • Choose your account notification preferences – email or text message – and when you want to receive them.
  • Sign up for paperless billing to view and pay your bills securely online.
  • Set up automatic payments using your bank account, so you don’t have to worry about missing a payment.
  • View your usage with easy-to-read graphs, helping you better manage your usage.

Sample Bill

Alongside the launch of the new My Account experience, you’ll notice a new, easier-to-read bill. The new bill has an enhanced usage graph and key information is easier to find.

View Sample Electric Bill

Some important things to know about the transition to the new system:

  • Your account number has changed with the new system. If you have bill pay set up with your bank’s online bill pay system, you will need to change it to reflect the new account number.
  • You may also find your new account number using our lookup tool. Just input your old account number and your new account number will be displayed.
  • Your October bill may be delayed. If this is the case, your payment due date will be adjusted to allow the standard amount of time to pay. 
  • Your automatic payments will continue uninterrupted. 
  • For those who have paperless billing or are enrolled in the current My Account, please reference the table below for how we are supporting this transition:
Scenario Transition
Paperless Billing and Automatic Payments Customers

Your paperless billing and/or automatic payments will continue uninterrupted. 

You may set up a new My Account profile, if desired, to easily manage your account and monitor your usage. Note you may use your new or old Liberty account number to register for My Account. Please refer to the FAQ below to learn how to find your new account number. 
Current My Account Customers

We have retired our previous My Account service in order to launch the new and improved My Account experience.

If you were a previous My Account user, you will be required to set up a new My Account profile on our new system. Note you may use your new or old Liberty account number to register for My Account. Please refer to the FAQ below to learn how to find your new account number.

Frequently Asked Questions


  • Your new account number will be located on your first Liberty bill received after October 9. 

    You may also find your new account number by using our lookup tool – input your old account number to find your new number. This number can be used to sign up for My Account, and update your automatic payments made through your bank account.

  • If you have automatic payments set up through your bank’s online payment service, you will need to log into that service after you’ve received your October bill to edit the payee information for Liberty and enter your new account number. You can do this once you have received your October bill with your new account number or by using our new account number lookup tool. Using the lookup tool, you may input your old account number to retrieve your new account number.

  • You will still be enrolled in paperless billing. If you wish to take advantage of our new My Account self-service portal, you will be required to register as a new user. Note: You will not see any bills in My Account until your first bill is rendered after October 9, 2023. See “Online Billing History” on the previous page for more information.

  • Your automatic payments will continue uninterrupted.

  • The current My Account service has been retired. We hope you’ll sign up for the new My Account and enjoy an improved customer experience. You may register with your new or old account number. Your existing login information will not work with the new system.

  • To enroll in paperless billing or automatic payments, you will need to sign up for My Account. These are two of the many benefits offered through our new customer portal. You may register with your new or old account number. You can find your new account number on your October bill.

  • Yes. You can still make one-time payments through Kubra EZ-PAY, even if you choose not to sign up for My Account.

  • No. Existing fees charged to customers that make a one-time payment to Liberty using a credit card (Visa, MasterCard, Discover, American Express) or debit card remain the same ($1.75 for residential customers/$7.75 for commercial customers) These fees are charged by our payment vendor and we do not profit from them.

  • The new My Account portal will build history going forward and you will have access to bills online beginning with your October 2023 bill. 

    If you are an existing paperless billing customer, you can temporarily access bills issued prior to October 2023, with your current online access.

  • Our Budget Billing program will run as it does today with a settle-up at 12months. The only change with our new system is that there will also be a review at six months.

  • At present the mobile app will be available on smartphones only. However, you will be able to access the My Account web portal via your tablet’s internet browser, just as you do on a computer. 

  • The supported web browsers include the latest Chrome, Firefox, Edge, Safari mobile, Chrome mobile. 

    For mobile OS devices (Apple and Google approved devices only): iOS and Android.

  • Please reach out to your provider directly. If they require your new account number, please use our account look up tool.

   Return to the Liberty home page    Residential