View Outage Map
Visit My Account to view our outage map. Check the status of a power outage, see how many individuals are affected, and obtain the estimated restoration time.
Outage Center
We work hard to provide our customers with safe and reliable service. However, outages may still occur due to various reasons, such as storms or strong wind conditions. Use the links below to view our outage map, report an outage in your area, and more.
Report an Outage Online
Visit Liberty My Account to report an outage.
Report an Outage by Phone
Even if you are sure others in your area have notified us, the more information we have, the faster we can assess the situation and get the necessary crews on site.
Call 1-800-727-5987
Outage Tips
Liberty crews work hard to provide customers with safe, reliable service. However, there are many factors that may cause the power to go out. Click the button below for outage preparation tips and suggestions to help reduce potential discomfort during an outage.
Planned Outages
Liberty may schedule planned outages to improve/update infrastructure and increase system reliabiliy or make needed repairs. Customers affected by planned outages will receive notification via text, email, and/or voice messages approximately 48 hours prior to the planned outage.
Receive Emergency and Outage Updates
If there is an interruption to your electric service caused by system upgrades, maintenance, or an unforeseen emergency, Liberty will attempt to contact you using the contact information on your account. Confirm or update your contact information by calling 1-800-727-5987 or clicking below.
Follow Us on Social
Social media is not connected to our dispatch and therefore does not work as a reporting tool. However, outage information and updates are posted on our Facebook and Twitter channels between 7 a.m. and 9 p.m.
Liberty Service Reliability Reports
Liberty invests in infrastructure to improve service reliability but outages may still occur. The California Public Utilities Commission (CPUC) requires Liberty to post the two worse performing circuits as measured by the System Average Interruption Duration Index (SAIDI), an industry standard.
Questions about our reliability? Contact powerquality@libertyutilities.com or call Customer Care at 1-800-727-5987.