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Liberty Utilities requires 24- hour notice to start water service
In order to establish service with Liberty Utilities we ask that you complete an application for service. 
Please fill in all areas of the application that apply. The required service date is the date you want the water service to start in your name. If the applicant is renting the property you may be asked to provide a rental agreement. Escrow papers may be requested from new owners.

If the water service is off at the property, reconnection will occur the next business day.

The completed application can be emailed to dlcaavrcustomerservice@libertyutilities.com or faxed to 760-247-1654, mailed or brought into the office. Please call our Customer Service Department @ 800-481-9190 to verify that your application has been received and if applicable to schedule a time and date for your service to be turned on.

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Please call our Customer Service team at 800-481-9190 to request termination of service.  Please note we require a minimum of 48 hours notice. Termination requests are not accepted after 4:00 p.m. daily. Terminations cannot be requested for weekends or major holidays.

Our Customer Service team will require the following information when you call:

1. Requested date of termination
2. Service address
3. Your name and the name of the account holder
4. A phone number and mailing address where we may contact you after service is stopped

Water service will be turned off any time from 8:00 a.m. and 5:00 p.m. Please ensure that you will not be needing water service on the day of termination.

A deposit or letter of credit is required to establish water service.  The deposit or letter of credit is due the day services are established.

Deposits are based on the billing history of the property. Please call our customer service department to determine the amount. If, however, the customer has had prior water service with another water utility, a letter of credit stating that one year of on time payments were made, the deposit will be waived. If the applicant has previously established good credit standing with Liberty Utilities, no deposit will be required.