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Payment Options - Residential - California Electric - Liberty

 

Paying Your Bill

We offer many different ways to make payments. While most of the ways are free, some do incur a small processing fee. 

Explore the options below to help you find the best and most convenient way for you to pay your bill.  


Keep Meters Clear to Avoid Bill Estimates

Liberty My Account

Access account information or view and pay your bill online with our self-service portal.

My Account

*NOTE: For an optimal viewing experience, please use Google Chrome.

How Would You Like to Pay?


  • You can make a one-time payment using a credit card (Visa, Mastercard, Discover & American Express) online by clicking here or over the phone 24/7 at  1-800-782-2506. You do not need to log-in to pay with your credit card. Enter your full account number to make your payment.

    • Residential Customers: There is a  $1.75 processing fee charged by our vendor. We do not profit from this fee.
    • Commercial Customers: There is a $7.75 processing fee charged by our vendor. We do not profit from this fee.
  • There are multiple ways you can pay using your checking or savings account. Investment Savings accounts cannot be used. 

    1. Make a one-time payment
    You can make a one-time payment using a checking account online by clicking here or over the phone at 1-800-782-2506.
    Using this method will result in a processing fee charged by our payment vendor. We do not profit from this fee.

    • Residential Customers: There is a $1.75 processing fee charged by our vendor. We do not profit from this fee.
    • Commercial Customers: There is a $7.75 processing fee charged by our vendor. We do not profit from this fee.


    2. Set up automatic payments
    If you want to set up automatic payments using a checking account, please fill out the application found here. There is no fee for this service.

    3. Mail your payment to us
    Return the lower portion of your bill, along with a check or money order, in the envelope provided with your bill and mail it to:

    Liberty Utilities - CA
    PO Box 60144
    City of Industry, CA
    91716-0144

  • For the health and safety of our communities, we have closed our walk-in customer service centers until further notice.
    Customers can continue to access drop boxes at our walk-in locations.

    Cash is also accepted at Liberty customer walk-in centers. There is no fee for this service.

    Portola

    Primary Walk-in Center

    Customer Service Hours

    Liberty Utilities
    701 National Ave
    Tahoe Vista, CA 96148
    Walk-in
    Mon - Fri 8:00 AM - 5:00 PM
    Phones
    Mon - Fri 8:00 AM - 5:00 PM

    Other Location

    Customer Service Hours

    Liberty Utilities
    933 Eloise Ave
    South Lake Tahoe, CA 96150
    Walk-in
    Mon - Fri 8:00 AM - 5:00 PM
    Phones
    Mon - Fri 8:00 AM - 5:00 PM

     

    You can use cash to pay your bill at many authorized payment centers. Click the button below for a complete list in your area. Please only use authorized payment agents. Paying using other services may result in delays in posting your payments. There is no fee for this service.

    Learn More

  • Set up automatic payments 

    If you want to set up automatic payments using a checking account, please fill out the application found here.
    There is no convenience fee for this service. 

Where Would You Like To Pay?


  • 1. Make a one-time payment with a credit or ATM debit card
    You can make a one-time payment using a credit card (Visa, Mastercard, Discover & American Express) or ATM debit card online by clicking here
    You do not need to log-in to pay with your credit card. Enter your full account number to make your payment.

    • Residential Customers: There is a $1.75 processing fee charged by our vendor. We do not profit from this fee.
      Commercial Customers: There is a $7.75 processing fee charged by our vendor. We do not profit from this fee.

    2. Use your bank’s online bill payment service 
    Most banks and credit unions offer bill payment services to their customers. Liberty Utilities can be set up as a Payee in the system.
    Contact your financial institution for more information. 

     

  • For the health and safety of our communities, we have closed our walk-in customer service centers until further notice.
    Customers can continue to access drop boxes at our walk-in locations. 

     

    You can visit one of the following locations if you would like to pay your bill in person:

    • Liberty walk-in centers
      Pay using cash or check at one of our Liberty customer walk-in centers. There is no fee for this service.

      *Please note: Our North Lake Tahoe walk-in center is temporarily closed.


      Portola

      Primary Walk-in Center

      Customer Service Hours

      Liberty Utilities
      701 National Ave
      Tahoe Vista, CA 96148
      Walk-in
      Mon - Fri 8:00 AM - 5:00 PM
      Phones
      Mon - Fri 8:00 AM - 5:00 PM

      Other Location

      Customer Service Hours

      Liberty Utilities
      933 Eloise Ave
      South Lake Tahoe, CA 96150
      Walk-in
      Mon - Fri 8:00 AM - 5:00 PM
      Phones
      Mon - Fri 8:00 AM - 5:00 PM

    • Authorized Payment Agents

      Click the button below for a complete list of authorized payment locations near you. Please only use authorized payment agents. Paying using other services may result in delays in posting your payments. There is no fee for this service*.

      *Important: To locate authorized payment locations that do not charge a convenience fee, within the  Biller Search box you must input Liberty Utilities and select your State from the dropdown menu. 

    Find a location near you

  • Call us 24/7 at 1-800-782-2506 to make a payment using a credit card, ATM Debit card, checking or savings account

    • Residential Customers: There is a $1.75 processing fee charged by our vendor. We do not profit from this fee.
    • Commercial Customers: There is a $7.75 processing fee charged by our vendor. We do not profit from this fee.

     

     

  • Liberty Utilities - CA
    PO Box 60144
    City of Industry, CA
    91716-0144

Free Payment Options

Pay your bill without the convenience fee.

  • Automatic payments
  • Cash*
  • Check
  • Authorized payment agents
  • Money order

*Our North Lake Tahoe office is currently not accepting cash payments. Our South Lake Tahoe office is open for customers who would like to make cash payments.

Things to Keep in Mind:

Residential Customers
  • Depending on which payment method you choose, the processing time can vary from 1-10 days. If your due date is less than ten days away, we recommend using a payment method with a faster processing time, such as paying in person or over the phone.
  • If you are making a payment after receiving a past due notice, please call our customer service line at 1-800-782-2506 and provide a representative with your payment confirmation number to avoid disconnection.
  • Credit, ATM Debit, checking or savings account transactions have no minimum amount and $600.00 maximum. The system will accept up to 8 separate transactions per 26 day period, per account number.
  • Checks returned as non-sufficient funds (NSF) will incur a fee.
Commercial Customers
  • Depending on which payment method you choose, the processing time can vary from 1-10 days. If your due date is less than ten days away, we recommend using a payment method with a faster processing time, such as paying in person or over the phone.
  • If you are making a payment after receiving a past due notice, please call our customer service line at 1-800-782-2506 and provide a representative with your payment confirmation number to avoid disconnection.
  • Credit, ATM Debit card, checking or savings account transactions have no minimum and $1200.00 maximum. The system will accept up to 8 separate transactions per 26 day period, per account number.
  • Checks returned as non-sufficient funds (NSF) will incur a fee.

Payment Options