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Electric Financial Help - Residential - California Electric - Liberty

Life Happens. We're Here to Help.

Sometimes life happens, and not in the way you intended. If you find yourself with unexpected expenses and need help paying your utility bill, we’re here for you. Learn more about California's financial assistance programs and how you can apply.

Financial Assistance Programs Overview


California Alternative Rates for Energy (CARE)

Low-income California residents may qualify for a discount on their monthly electric bill through California Alternative Rates for Energy (CARE) for Permanent Primary Residential Customers.

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Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is a federally funded program that may be able to help you pay your energy bill. LIHEAP offers income-qualified customers a one-time payment to help:

  • Pay heating or cooling bills.
  • In an emergency or energy crisis, such as a utility disconnection.

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Energy Savings Assistance Program (ESAP)

You may be able to take advantage of the Energy Savings Assistance Program to help pay for home improvements.

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Medical Baseline Allowance

This program provides an increase in the baseline allowance, the amount of energy that is charged at the lowest possible rate, for customers with qualifying medical conditions. 

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Special Payment Arrangement (SPA)

If you are a residential customer and owe for past due service, you may have the chance to make an arrangement to pay over a period time and avoid disconnection of your service.

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2022 California Arrearage Payment Program - Bill Credit

The California Arrearage Payment Program, or CAPP, is a state program to help pay customers’ eligible past due energy utility bills that increased during the COVID-19 pandemic. CAPP reduces qualified customers’ unpaid energy bills by directly applying a credit to their utility bill. Customers may qualify for a CAPP credit if they had an unpaid energy utility bill for services provided during the COVID-19 pandemic relief period of March 4, 2020, to December 31, 2021.

Customer Letter



Access and Functional Needs (AFN) Customers

When customers self-identify as AFN, Liberty will attempt to provide more information about Public Safety Power Shutoffs, low income programs, and other resources using the contact information on file or submitted through the web form.

AFN Identification Form (English)

AFN Identification Form (Español)

211 Resources

The 211 service connects people with health and human services and resources when assistance is needed. 211 provides incident specific information by coordinating with local emergency services. With 211, communities can access information about shelter, food, medical, and recovery services.
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Electric Financial Help