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211 Service - Residential - California Electric - Liberty

What is 211?

211 is a free 24/7 information and referral service for community services. 211 is supported by United Ways of California, public and private funders, and city and county agencies. The service connects people with health and human services and resources when assistance is needed. 211 is available to communities in multiple languages via call, web, and text.

During times of disaster, 211 provides incident specific information by coordinating with local emergency services. With 211, communities can access information about shelter, food, medical, and recovery services. 211 also provides information about utility assistance programs, such as the California Alternative Rates for Energy (CARE) program, the Family Electric Assistance (FERA) program, and the Low-Income Home Energy Assistance Program (LIHEAP).


How do I access 211?

To connect to 211 by phone, clients can dial 2-1-1 in their county to be connected to local resources. To connect to two-way text, they can text their zip code to the number 898-211.


Resource Information

Two-Way Text

To connect to a specialist via text, text zip code to 898-211.

PSPS Text Campaign

Text PSPS to the number 211-211.

By Phone

To connect to 211 by phone, a customer can dial 2-1-1 in their county to be connected to their specific 211 resource.

Customers can also access their county's 211 resources by calling the following direct numbers:

  • Alpine: (844) 987-0020
  • Mono: (844) 987-0589
  • Nevada: (833) 342-5211
  • Placer: (833) 342-5211

For more information, please visit:



Nevada & Placer: 211 Connecting Point | California

*NOTE: 211 is not currently operational for customers in Plumas, Sierra, and El Dorado counties.

211 Service