Outage Map

 

Please enter your address in the search bar on the map below. This map shows areas that are currently affected by outages. If the map indicates that you have power, but you do not, please call 1-844-245-6868.

Map is automatically updated approximately every 30 minutes.

 

Estimated Restoration Time

To view an estimated restoration time (ERT) for an outage, zoom in to an impacted area and click on the red line that indicates an outage. A window will pop-up and display the ERT. Alternatively, you can lookup your address using the search function, then click on the red line that indicates an outage.

Please note: ERTs will not always be available, particularly at the beginning of an outage or if the outage occurs in a remote location. It may take several hours to provide an ERT, as crews need to first investigate and determine the issue causing the outage.

Report an Outage

If your power goes out, please report it right away. This information helps our crews locate the issue and begin making repairs more quickly. Do not assume your neighbors already reported – more reports are helpful. To report an outage, please do NOT use social media. Instead, please call 1-800-782-2506 or click the button below.
Report Outage

 

Outage Tips

Liberty crews work hard to provide customers with safe, reliable service. However, there are many factors that may cause the power to go out. Click the button below for outage preparation tips and suggestions to help reduce potential discomfort during an outage.
What to Do

 

Follow Us on Social for Outage Updates

Social media is not connected to our dispatch and therefore does not work as a reporting tool. However, outage information and updates are posted on our Facebook and Twitter channels between 7 a.m. and 9 p.m.

 

Update Your Contact Information

To receive outage and other emergency alerts, please update the contact information on your account.  Liberty will attempt to contact you about power outages and emergencies using the contact information on your account. Confirm your contact information is accurate or update it by calling 1-800-782-2506 or clicking the button below.
Update My Contact Information

How Liberty Restores Power

Cómo Liberty restaura la energía

Reliability Compliance

Liberty Utilities makes continuous investments in our infrastructure to improve service reliability. However, outages can still occur for many reasons—some beyond our control.  The California Public Utilities Commission (CPUC) requires Liberty to post the two worse performing circuits as measured by the System Average Interruption Duration Index (SAIDI), an industry standard.

For 2017, these two circuits were Truckee 7201 and Washoe 201. Both of these circuits sustained multiple day outages related to the severe storms in January/February 2017.  The Washoe 201 circuit also experienced a significant outage duration related to a wildfire in the Floriston area.  It is the first time either of these circuits appeared on this list.

Questions about our reliability?   
Contact powerquality@libertyutilities.com or call Customer Care at 1-800-782-2506.

Liberty Utilities Reliability ReportLiberty Utilities Reliability Report Presentation