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Access and Functional Needs Customers


What is AFN?

The CPUC defines the Access and Functional Needs (AFN) population as individuals who have developmental or intellectual disabilities, physical disabilities, chronic conditions, injuries, limited English proficiency or who are non-English speaking, a household with older adults and/or children, people living in institutionalized settings, or those who are low income, homeless, or transportation disadvantaged, including, but not limited to, those who are dependent on public transit or those who are pregnant.

For more information on AFN, please refer to the Office of Access and Functional Needs webpage.

Benefits of Self-Identification

When you self-identify as an AFN customer, Liberty will attempt to notify you more frequently about Public Safety Power Shutoffs, low income programs, funding, and other issues using the contact information on file or submitted through this web form.

Privacy Statement

Algonquin Power & Utilities Corp. and its affiliates and subsidiaries, which include those entities forming part of the Liberty Utilities Group and the Liberty Power Group (collectively referred to as "Algonquin," "we," "us," or "our") are concerned with your privacy and want you to be familiar with how we collect, use and disclose personal information. This Privacy Policy describes Algonquin's practices with respect to personal information collected through our websites (collectively referred to as "websites") as well as offline, such as when you ("user", "you" or "your") apply for or use our services, or otherwise interact with us. This Privacy Policy does not apply to personal information relating to our employees.

By accessing or using our websites or services or providing us with personal information, you agree and consent to the provisions of this Privacy Policy.

Learn more about our Privacy Policy at the button below.

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Liberty Self-Identification Form: Access and Functional Needs

Please fill out and submit the web form at the button below to self-identify as an AFN customer.

AFN Self-Identification

Medical Baseline Program

If someone in your household has multiple sclerosis, a life-threatening illness, is a paraplegic, quadriplegic, or requires regular use of life-support equipment, you may qualify for the medical baseline allowance program.

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Financial Assistance Programs

There are financial assistance programs available in your area for qualified customers who need help paying their utility bills.

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