What To Do

Follow these guidelines to reduce damage and discomfort during an outage:

  • If the power goes off during cold weather, keep all doors closed to keep the heat inside. Have your family dress warmly and stay together in the same room or area. Even in very cold weather, the house will stay comfortable for several hours.
  • Keep the refrigerator and freezer closed as much as possible. The contents should be good for many hours if the door is kept closed.
  • Turn off all appliances, including computers and peripherals, especially those that generate heat. This helps prevent hazards or damage when service is restored.
  • Turn off all lights except one inside your home/business and one outside. The inside light lets you know and the outside light lets Liberty Utilities’ crews know when the power is back on.

When power has been restored, please conserve electricity in the first hours to prevent further outages on your lines. Bring up the temperature in one room of the house or in one heating zone, if you have electric space heating. We ask that you not use electric stoves and clothes dryers in the first hour after restoration.


Liberty Utilities makes every effort to ensure the safe and reliable distribution of power to our customers. However, if you believe an electrical event such as a power surge caused damage to your home and/or any electrical appliances, please file a claim with Liberty Utilities. Liberty will review and research each claim which takes six to eight weeks.  If you have any questions you may contact our Claims Representitive, Theresa Faegre at 530-543-5214 or email theresa.faegre@libertyutilities.com 

Claims Form    

Life Sustaining Equipment

Please call us if you have life sustaining equipment in your home.

Call: 1-800-782-2506