Outages

Outage Central provides comprehensive and timely information about electric power outages. With our outage map you can check the status of a power outage, see how many individuals are affected and obtain the estimated restoration time. Information is updated every 15 minutes and is displayed in both an easy-to-read table and a map-based interface.

You can zoom in to a one-mile radius by region, county, town, or village, and easily determine the impact a power outage may be having on your local community.

 


Tamarack Fire Updates

 

July 31, 2021

  • Rebuilding of electric infrastructure will continue through the weekend.
  • Liberty was prepared to power Coleville/Walker with a temporary generator if necessary while NV Energy repaired its lines damaged in the Tamarack Fire.
    • We thank our Liberty crews and NV Energy crews for continuing to rebuild the electrical infrastructure to serve our customers, and we thank the Coleville/Walker community in doing their part to conserve energy.
    • Because of the efforts of everyone, the temporary generator was not needed.

July 30, 2021

  • Liberty is prepared to power Coleville/Walker with a temporary generator if necessary while NV Energy repairs its lines damaged in the Tamarack Fire.

July 29, 2021

  • Generators are being set up for Coleville/Walker customers at the request of NV Energy for load curtailment while they repair their lines damaged in the Tamarack Fire. Customers may experience a short outage tonight or tomorrow morning while transferring over to generator power.
    • We will provide more information when the generator is being started once available. 
  • Liberty has an updated schedule for a helicopter to set poles and string wire in difficult terrain for Saturday-Monday.

July 28, 2021

  • Due to electric poles burned in the Tamarack Fire, Liberty issued a peak advisory for customers in the Coleville/Walker area. Liberty and NV Energy are experiencing peak demand because there is too much electric load on the remaining circuits that remain intact. Therefore, Liberty is asking customers to help conserve energy to protect service reliability and reduce the potential of rolling blackouts.
    • Suggestions for conserving energy include the following:
      • Set thermostats to 78 degrees or as high as comfortable. Customers who are elderly or have medical conditions complicated by the heat should not increase their thermostat.
      • Turn off and unplug computers, monitors, chargers, printers, and televisions during periods of non-use.
      • Avoid using major electric appliances such as stoves, dishwashers, washing machines, and clothes dryers.
      • Turn down the setting on your hot water heater to 120 degrees.
      • Turn off nonessential lights.
      • Postpone all nonessential energy use.
      • Please limit running irrigation pumps to nighttime hours.

July 27, 2021

  • Liberty has safely started the generator in Markleeville Sunday evening, July 25, to power most of the town. 
    • If you are still out of power in this area, please check your fuse box or circuit breaker.  After checking, if you still do not have power, please report the outage on the Report An Outage page at LibertyUtilities.com or call 1-844-245-6868.
    • Liberty continues to work on rebuilding infrastructure to provide power to the rest of customers able to receive power.

July 26, 2021

  • Power was restored to area along Hwy 88 from Woodfords west to Hope Valley as of 12:35PM on 7/25/2021. If you are still out of power in this area, please check your fuse box or circuit breaker.  After checking, if you still do not have power, please report the outage on the Report An Outage page at LibertyUtilities.com or call 1-844-245-6868. 
    • Tamarack Fire Incident Command determines what power lines can be re-energized safely. Liberty will continue to work with Incident Command to reenergize areas.
  • Once Liberty finishes the rebuild of the main line that sources power to Markleeville, those crews will begin repairs to other areas with damage.  
    • Liberty continues to replace downed poles and wire between Woodfords and Markleeville.
    • Liberty has scheduled a helicopter to set poles and string wire in difficult terrain for next Friday-Sunday.

July 25, 2021

  • Liberty continues to work with the Tamarack Fire Incident Command Center.
    • Incident Command determines what power lines must be shut down for personnel safety.
    • Incident Command determines what power lines can be re-energized safely.
  • Power was restored to Coleville/Walker/Antelope Valley (Mono County) area at 12:30AM on 7/24/21. If you are still out of power in this area, please check your fuse box or circuit breaker.  After checking, if you still do not have power, please report the outage on the Report An Outage page at LibertyUtilities.com or call 1-844-245-6868. 
    • Liberty will continue to work with Tamarack Fire Incident Command Center to reenergize areas.
  • Liberty has mobilized 7 water trucks for the Incident Command and the community to use for the local livestock and other animals in the area with no power for well pumps.

July 24, 2021

  • Liberty continues to work with the Tamarack Fire Incident Command Center.
    • Incident Command determines what power lines must be shut down for personnel safety.
    • Incident Command determines what power lines can be re-energized safely. Liberty will provide estimated restoration times when available. 
  • Rebuilding of electric infrastructure will continue through the weekend in the areas Liberty can access.
  • Liberty has delivered the generator to Markleeville. Liberty is awaiting direction from Tamarack Fire Incident Command Center to safely start.   Incident Command has indicated this could be 3 to 4 days at the earliest. 
  • Tree Safety
    • Burned and/or dead trees within strike distance of the powerline are being felled.
    • Neither Liberty nor its contractors has the authority to remove wood because the trees are the property of the landowner.
    • Customers should never attempt to prune trees in the vicinity of power lines because of the danger and risk of encountering power lines.

July 23, 2021

  • Liberty continues to work with the Tamarack Fire Incident Command Center. Incident Command determines what powerlines must be shut down for personnel safety.
  • Rebuilding of electric infrastructure continues in the areas Liberty can access.
  • At the direction of the Tamarack Fire Incident Command Center, Liberty was instructed to turn off power in the Woodfords Canyon area at 8:30am on 7/22/21. No estimated restoration time is currently available.
  • At the direction of the Tamarack Fire Incident Command Center, NV Energy was instructed to turn off the line that provides power to Liberty customers in the Coleville/Walker/Antelope Valley area at 3:30pm on 7/22/21. No estimated restoration time is currently available.
  • In recognition of the challenges associated with the Tamarack Fire that are impacting the local community, Liberty delayed the distribution of billing statements for July 2021.
    • Customers with an active account in the Markleeville / Woodfords area can expect to receive two billing statements in the month of August due to the delay of July statements.
    • Customers will not be charged any late fees in connection with the delayed distribution of these billing statements.
    • If you have established autopay on your Liberty account, please note the amounts owing will not draft this month (July 2021). When you receive your August statements, please see the due dates of each bill. The amounts owing will draft on the established due dates showing on those statements. If this is concerning to you at this time, please contact our office prior to the due dates listed and a Customer Service Representative will help to process the suspension of your autopay account.
    • If you have questions or are experiencing financial hardship, please contact our customer care team directly at 1-800-782-2506 to discuss.
    • If you’d like to learn more about Liberty’s payment options, including free automatic payments, please visit our Payment Options webpage, or call us Monday-Friday from 8am-5pm.

 

July 22, 2021

  

  • Rebuilding of electric infrastructure started Tuesday, July 20 on six miles of distribution power line.
    • Over 125 personnel comprise Liberty’s increased on-site line and tree crews for Thursday, July 22
    • Liberty is in the process of procuring an on-site generator to power Markleeville while the line is being rebuilt

 

July 21, 2021

Portable Generators Safety

Portable generators are designed to be temporarily connected to selected appliances or lights. These generators should never be connected directly to your building's wiring system.

  • Before you use your generator, thoroughly read and understand all of the manufacturer's instructions. If you have any questions concerning the safe operation of the generator, call the dealer before operating the unit.
  • Be sure the total electric load on your generator won't exceed the manufacturer's rating.
  • Always locate your generator where its exhaust will vent safely. Generator exhaust can be deadly.
  • Prioritize your needs. Use the lowest wattage light bulbs that provide a safe level of light and reserve power for appliances. The smaller the load on the generator, the more fuel saved.
  • Never plug a generator into a household outlet or other home wiring. Use an extension cord to plug lights and appliances directly into the generator, but always be sure to inspect the cord for damage before using.
  • Be sure the extension cord is the proper wire size to carry the electric load essential for your needs during a power outage. Overloading an extension cord may lead it to overheat and pose a fire hazard.
  • Keep all extension cords out of the way to avoid tripping hazards. Never run cords under rugs or carpeting where a damaged spot could go unnoticed. Heat can build up in such areas and pose a fire hazard.

July 20, 2021

  • Rebuilding of electric infrastructure has started. Line and tree crews are on-site
    • Today Liberty will have about 70 personnel on-site
    • Tomorrow Liberty will have about 100 personnel on-site
  • Details regarding tree work:
  • Work is being performed by qualified vegetation management contractors with experience performing this type of work.
  • Liberty Project Manager is a Certified Arborist
  • Qualified personnel providing support and tree crew supervision hold various credentials including: Registered Professional Forester, Certified Arborist, Utility Specialist, Board Certified Master Arborist, and Tree Risk Assessment Qualification.
  • Trees that appear to be significantly damaged from the fire will be felled and left in place to facilitate the safe restoration and future operation of utility infrastructure.

 

July 19, 2021

  • Liberty is working with the Tamarack Fire Incident Command Center
    • Incident Command determines what powerlines must be shut down for personnel safety.
  • Liberty has limited access to the impacted area due to fire safety precautions and per direction of emergency personnel on scene.  While access has been limited, Liberty has utilized technology to digitally assess our impacted structures and is preparing accordingly. 
    • Liberty is currently gathering and assembling materials to prepare for power restoration
  • Liberty crews are standing by for authorization from the Tamarack Fire Incident Command Center to begin rebuilding damaged portions of the electric system.
  • Liberty will continue to share updates on social media (Facebook and Twitter) and on the outage page of our website as they become available.

Reliability Compliance

Liberty Utilities makes continuous investments in our infrastructure to improve service reliability. However, outages can still occur for many reasons—some beyond our control.  The California Public Utilities Commission (CPUC) requires Liberty to post the two worse performing circuits as measured by the System Average Interruption Duration Index (SAIDI), an industry standard.

For 2017, these two circuits were Truckee 7201 and Washoe 201. Both of these circuits sustained multiple day outages related to the severe storms in January/February 2017.  The Washoe 201 circuit also experienced a significant outage duration related to a wildfire in the Floriston area.

Questions about our reliability?  
Contact powerquality@libertyutilities.com or call Customer Care at 1-800-782-2506.

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